LAN applications support analysts answer hardware and software questions over the phone for users of a company’s local area network (LAN). They troubleshoot and help solve computer problems.

Computer jobs in general are expected to be among the fastest growing jobs. With the increase in networks, there should be many jobs for LAN applications support analysts.

Because they help people with various levels of technical knowledge solve their computer problems, LAN applications support analysts need to have an outstanding ability to communicate technical concepts to non-technical people.

LAN applications support analysts need a solid understanding of PC and server-based computer hardware, knowledge of network and architecture design, and good troubleshooting skills.

Like many networking jobs, experience counts. While many employers prefer a college degree and/or certification, hands-on experience with LAN and network troubleshooting of at least two years may be required.

LAN applications support analysts normally work in comfortable offices or laboratories. They usually work about 40 hours a week, which may include some evening or weekend hours to meet deadlines or solve specific problems.