Network analysts provide hardware, software, and network support to users of a computer network by getting accurate information by telephone, e-mail, or direct interaction. They may also review, plan, and evaluate the network systems, and troubleshoot computer hardware and software problems.

Network analyst positions are likely to grow faster than average as more companies move from mainframe computers to client-server networks or from paper-based systems to automated record-keeping using networked databases.

Network analysts should have excellent verbal and written communication skills and a strong commitment to providing quality service to end-users. Good judgment and decision-making skills are necessary, as well as the ability to work independently and with others in a team.

In addition to a broad working knowledge of software products, network analysts should also have sound technical knowledge of PC hardware.

They need strong determination/resolution experience using scripting applications, as well as a solid understanding of protocol configuration. Technical training in Cisco routers, switches, TCP/IP, ethernet, wide area networks, and/or local area networks may also be needed.

Network analysts should have three or more years experience in a technical environment and experience with Windows operating systems. Experience in systems integration and troubleshooting of complex network problems may also be helpful.

A bachelor’s degree in a related field may be preferred by some employers but is not always necessary.

Network analysts normally work in offices or laboratories in comfortable surroundings. They usually work about 40 or more hours a week, which may include some evening or weekend hours to meet deadlines or solve specific problems.